Frequently Asked Questions (FAQ) – Lamsa

Welcome to our FAQ section.
Here you will find answers to common questions regarding orders, shipping, payments, returns, and customer support.

Orders & Shipping

1. Where Do You Ship?

We currently ship within Sweden.

We are continuously working to expand our shipping options to additional countries in the future.

2. How Long Is the Delivery Time?

Estimated delivery times within Sweden:

Processing Time: 1–3 business days
Estimated Delivery Time: 5–10 business days

Please note that delivery times are estimates only and may vary depending on logistics operations, carrier performance, and seasonal demand.

3. Do You Offer Free Shipping?

Yes.

We offer free standard shipping on qualifying orders over 399 SEK within Sweden.

Shipping costs for smaller orders are calculated and displayed at checkout.

4. Why Is My Order Taking Longer Than Expected?

Occasionally, shipping delays may occur due to factors outside our control, including:

High shipping volumes
Carrier delays
Customs processing
Public holidays
Severe weather conditions
Logistics disruptions

We appreciate your patience and understanding during such situations.

5. How Can I Track My Order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take approximately 24–72 hours to appear after shipment.

You can also track your order here:

➡️ Track Your Order

6. Why Did I Receive Multiple Packages?

To offer a wider product selection and efficient fulfillment, some orders may be shipped from different warehouses or suppliers.

As a result, items from the same order may arrive separately at no additional shipping cost.

Products & Quality

7. Are Your Products High Quality?

Lamsa works with carefully selected suppliers and fulfillment partners to provide products that combine quality, functionality, and value.

We continuously evaluate product performance and customer feedback to improve our product selection.

8. Will Products Look Exactly Like the Pictures?

We strive to display products as accurately as possible.

However, slight variations may occur due to:

Lighting conditions
Screen settings
Manufacturing batches
Packaging updates
Supplier variations

Minor differences do not necessarily indicate defects.

Returns & Refunds

9. Can I Cancel My Order?

Orders may be canceled within approximately 2 hours after purchase.

After this period, the order may already have entered processing and cancellation can no longer be guaranteed.

10. What Is Your Return Policy?

Customers have the right to request a return within 14 days of receiving eligible products.

To qualify for a return:

Items must be unused
Products must be in original condition and packaging
Return requests must be approved before shipment

Please note:

Customers are generally responsible for return shipping costs
Some approved returns may need to be sent to an international return facility
Certain products cannot be returned for hygiene reasons

For complete details, please review our Returns & Refund Policy.

11. What If I Receive a Damaged, Incorrect, or Defective Item?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include:

Your order number
Clear photos or videos showing the issue

Depending on the situation, we may offer:

A replacement product
Full refund
Partial refund
Store credit

In many approved cases, returning the item will not be necessary.

Payments & Security

12. What Payment Methods Do You Accept?

We currently accept secure payments through:

Visa
Mastercard
PayPal
Klarna
Shop Pay
Additional payment methods shown at checkout

Available payment methods may vary depending on location and device.

13. Is Payment Secure?